Our Guide to our Contactless Sale Process

Posted on 29th April 2020

As a company we must all recognise that until a vaccine is developed there will be a requirement for continued social distancing and as a company we will be putting in place measures for your protection. This will make changes to the customer's experience when purchasing a caravan. With this in mind, and the health and wellbeing of our customers and staff being paramount we have devised a plan to facilitate this which can enable a future sale being carried out without meeting a sales person.

1. Caravan sales and discussions. One of our sales team can give a full breakdown of what the caravan can offer and answer any questions that you have (please could we request that you email [email protected] with the caravan details that you would like information about, or you could text 07711 425284 with the information and one of our sales team will come back to you to discuss the caravan in more detail.
2. Quote If the caravan meets your requirements then we can provide a quote by phone, text or email.
3. Deposit If a deal is agreed, then a deposit can be paid by BACS transfer or card payment.
4. Pre Deliver Inspection & Valeting The caravan will receive a full AWS approved PDI and a full & thorough valet. All surfaces, lockers and door handles will be sterilised. We will prepare and leave the caravan for minimum period of 72 hours prior to collection to avoid contamination if requested.
5. Handover Full payment can be made by BACS transfer and all handover paperwork can be sent to the customer by email. A video demonstration (either live or pre-recorded) can be conducted by the despatch teams to ensure you are comfortable with the workings and condition of the caravan before collection.
6. Collection We can bring your caravan out on to our caravan park for you to check and hitch it up so you can collect the caravan without having any personal contact with our staff if required. Enjoy your caravan, you're ready for a holiday!

Would you like to view a caravan in person:

The caravan is an important purchase, we understand that many customers will wish to visit our branches and view an intended purchase in person. This can be arranged.

Viewing caravans by appointment. Once you have identified some caravan(s) of interest, and would like to talk to a sales person and visit by appointment at a specified date and time. This can be arranged, please contact the sales teams for more details.

Servicing, Warranty and Repairs:

We will have a backlog of caravans/vehicles currently in or due in to our workshops and we will be working hard to reduce this backlog as soon as possible once the government lockdown measures have been lifted. We have already made arrangements to work overtime to catch up with the servicing and warranty work. Manufacturers would expect full servicing to be up to date and we can notify the manufacturer as soon as the service is completed. Please see individual manufacturers guide lines.

Social Distancing Measures:

• We will have a number of hand sanitiser stations available.
• Staff will wear masks and gloves
• Perspex screens have been installed already in preparation in all Sales Offices, Shop till and Aftersales Reception counter.